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How 24xxnx Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and exactly how we protect it.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security is not an afterthought in how we built the account and payment layer at 24xxnx. Your data moves through encrypted connections, payment details stay isolated from general account records, and we apply access controls so only the processes that need your data can reach it. Here is what that looks like in practice across four areas.

Payment Data Isolation Your bKash, Nagad and Rocket transaction records are stored separately from your general account profile. Payment processors receive only the minimum data needed to confirm a transfer.

Cookie and Device Data We use session cookies to keep you logged in across page loads and to remember your preferred deposit method. You can clear cookies via your browser settings at any time without losing your account.

Account Security Layer Login attempts trigger OTP verification to your registered mobile number. If we detect an unusual session — different device or location — we prompt re-verification before granting account access.

Retention and Deletion We keep your data only as long as necessary for the purpose it was collected. Once that period ends, or once a valid deletion request is confirmed, records are removed from active systems.

What We Collect and Why We Hold It

24xxnx Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with 24xxnx, we collect the information you provide directly — your name, email address, mobile number and, where required for payment verification, wallet identifiers linked to your bKash, Nagad or Rocket account. We also collect transactional data each time you make

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a deposit or request a withdrawal through those mobile payment rails. This data is held to process your transactions, verify your identity, and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors — including bKash, Nagad
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and Rocket — is limited strictly to what those processors need to complete your transaction. We also collect device and browser data automatically: IP address, device type, session timestamps and pages visited. This technical data helps us detect unusual login attempts and maintain account continuity across
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mobile and desktop sessions. Retention periods vary by data category; payment records are kept for as long as required under applicable financial regulations in the regions where our platform operates. You can request a copy of the personal data we hold, ask us to correct inaccuracies,
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or request deletion — subject to any legal retention obligations. Eligibility to use our platform, and therefore the scope of this policy, depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACTS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through the channels below. When contacting us about a data matter, include your registered mobile number or email address so we can locate your account quickly and respond without unnecessary back-and-forth.

Common Questions About Your Data at 24xxnx

These are the questions we hear most often when someone wants to understand how their account data is handled. If your question is not here, reach out via live chat or the Help Centre inside your account.

We collect your name, email address, registered mobile number and, where payment verification is required, identifiers linked to your bKash, Nagad or Rocket wallet. Device and session data is also collected automatically.

Payment data is shared only with the relevant payment processor — bKash, Nagad or Rocket — and only to the extent needed to complete your transaction. We do not sell or pass this data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered mobile number. We will verify your identity and provide a summary of the personal data held on your account within a reasonable timeframe.

Yes. Submit a deletion request through live chat or our support email. Some records — particularly payment and transaction data — may need to be retained for the period required under applicable financial regulations before full deletion is possible.

We use session cookies for login continuity and to remember your preferred deposit method. You can clear or block cookies through your browser settings; note that blocking all cookies may affect how your account session behaves on mobile.

OTP verification uses your registered mobile number to confirm it is you logging in — especially when we detect a new device or unusual session. Your number is not used for marketing without your consent.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 24xxnx Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Privacy Rights

Common Questions About Your Data at 24xxnx

01 What personal data does 24xxnx collect when I open an account?

02 Is my bKash or Nagad payment information shared with anyone?

03 How do I request a copy of the data 24xxnx holds about me?

04 Can I ask 24xxnx to delete my account data?

05 Does 24xxnx use cookies, and can I turn them off?

06 How does the OTP verification step relate to my privacy?

Privacy Policy

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